# [Mid/Senior/Lead] customer success manager · [city] or hybrid

We are hiring our [Nth] CSM. You will own a book of [N] accounts in the [low] to [high] ARR range across [verticals]. The team is [N] CSMs, [N] AEs, and [the customer leader]. Renewals run on a [cadence] arc with a hard escalation point [N] days out.

## You will be good here if

- You have run [N]+ renewals in the [low] to [high] ARR range and can talk about each one.
- You name the account that will churn before the dashboard does, and you have the escalation chain to act on it.
- You will kill a QBR that nobody is reading and replace it with something the buyer actually responds to.

## What you will not get

A cadence template to run regardless of the customer. We expect you to read the account, kill the rituals that do not earn their place, and bring product the difficult truth when the customer needs it.

## Compensation

[Currency][low] to [high] base. [low] to [high] percent variable against gross retention and expansion. OTE [Currency][total]. We post the band because we mean it.

## How we hire

30-second post, screen + assessment via Picked, 20-min interview via Picked, one on-site half-day with the team plus a QBR critique. We aim to give a yes or no in 7 days.

## What is the rubric

Account instinct, comms with executives, renewal craft, cross-functional pressure, curiosity about the customer. Not the logo count on your last CV.

That is the JD. Apply via [link] or just send a paragraph about the last QBR you killed and why.

[Your name], [your title]