Every material security, privacy, or fairness incident gets a public entry with date, summary, root cause, customer impact, fix, and prevention. We commit to publishing within 5 working days of resolution.

This page will populate with material incidents as they happen. Picked launched in 2026. Until the first incident, this page is empty. We commit to publishing within 5 working days of resolution; the entry includes date, summary, root cause, customer impact, fix, and prevention.

We do not publish: routine maintenance, single-customer issues resolved within SLA, vendor outages that did not affect customer data, security probes blocked by standard defences. These are tracked internally and aggregated in the quarterly trust report.